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Desktop Support Analyst
Ref No.: 17-02887
Location: Portland, Oregon
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

 Install hardware and peripheral components like disk drives, printers, keyboards and monitors. 
¿ Load software packages such as networking components, operating systems and office applications. 
¿ Customize and adapt current programs to satisfy Applied users¿ needs. 
¿ Coordinate with network services and information systems groups. 
¿ Update on status to manager and users through voice mail, email and in person communication. 
¿ Connect users to networks and train on facilities and applications. 
¿ Install, repair and conduct preventive maintenance of personal computer by providing technical support. 
¿ Troubleshoot software and hardware failures and determine network problems. 
¿ Diagnose and resolve incidents using documented procedures to perform responsibilities. 
¿ Workaround if incident cannot be resolved. 
¿ Configure PCs and laptops, problem ticket resolutions and track problems using ServiceNow system. 
¿ Integrate and test activities by migrating applications from development to operational environment. 
¿ Troubleshoot through phone hardware and software and engage technical resources to resolve. 
¿ Determine and research user questions and isolate and resolve information systems problems. 
¿ Receive and prioritize issues and forwards using escalation procedures.

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at