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Systems Analyst with Amdocs CRM exp
Ref No.: 17-00295
Location: Tampa, Florida
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

Business Systems Analyst with Amdocs CRM exp
Location: Tampa, FL
Duration: 6 + months

Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Required Skills:
  • Overall experience of 8-10 years in IT or Consulting with Amdocs CRM. Strong domain knowledge in customer support and service operations.
  • Very strong functional understanding of these Amdocs Customer Care applications – AmDocs Support, AmDocs CIM, AmDocs Inventory Manager, AmDocs Contracts, Amdocs Field Service & AmDocs Depot Repair.
  • Ability to analyze business processes. Prior experience with AmDocs CRM version 7.x or 8.x.
  • Understanding of SmartClient Architecture with prior experience of designing presentation layer components on Smartclient framework.
  • Understanding of AmDocs Server Architecture.
  • Experience configuring AmDocs Security Manager and System Configurator is required.
  • Excellent understanding of the AmDocs CRM Data Model.
  • Certification on Amdocs CRM Smartclient is highly desirable.
  • Excellent written & verbal communication skills.
  • Strong analytical, design and documentation skills. Knowledge of process modeling
  • Ability to work in a distributed team structure that includes cross-functional and technical delivery teams.
  • Project Management: experience with leading small to medium size projects.

Job Responsibilities:
  • Evaluates and analyzes business requirements for new or modified business processes and determines feasibility, cost, time required, and compatibility with current CRM & other enterprise systems.
  • Consults with stakeholders in business operations to clarify program objectives and current operating procedures & processes.
  • Prepares project plan/schedule, system requirements and solution proposals, facilitates solution review.
  • Works closely with the development team on the functional testing of delivered changes.
  • Obtains business acceptance, conducts training and supports the business during and after implementation.

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at