Previous Job
Business Systems Analyst
Ref No.: 16-00030
Location: Plano, Texas
Implementation Partner Info
End Client:N/A
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Weekly
Timesheet Instructions for Consultants:Consultant will use Clients system to enter time
    Business System Analyst must be able to effectively communicate with all associates, managerial/ non-managerial, interact with vendors as required to gather information and resolve problems, as well as interface with business owners to understand/document business requirements and enhancement requests. Function as a strong and experienced resource for delivering quality Our Client systems projects in a timely manner, well-tested, well-documented, and on or under budget. Uses industry trends, best practices to contribute to the overall strategy of the application supported.
    Business Requirements Gathering and Analysis (60% duties)
    Collaborate with business partners to analyze and understand business problem/need.
    Leverage thorough understanding of the business process and related information systems to create current business process models ( "as is process map) and future business process models ( "to-be process map).
    Facilitate business requirements gathering sessions with the business owners and key technical resources.
    Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques.
    Translate the business and user requirements into system requirements.
    Document, categorize and prioritize business, user and system requirements.
    Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.
    Analyze impacts to application and upstream and downstream interfacing systems.
    Make recommendations and propose technical/non-technical solutions to solve business problem and meet business requirements.
    Use proto-typing techniques and tools to validate and verify that the proposed solution will meet the business and user requirements.
    Partner with business stakeholders to define acceptance criteria and success metrics for proposed solution.
    Collaborate with cross-application teams to design comprehensive solution based on business and system requirements.
    Create and document functional specifications, use cases, and designs.
    Review and approve project documentation, including estimates, RACIs, project plans, and technical blueprints.

    QA Support (30% duties)
    Liaison with the QA Center of Excellence, up/downstream teams, vendors, and business users to create and finalize test plan/strategy.
    Review and approve (or create, as needed) QA documentation, including test plans, test schedules, traceability and coverage matrices, test cases and test results.
    Execute testing cycles, document results, and create testing sign-off documentation, as needed
    Provide subject matter expertise and oversight to QA provider, as needed.
    Support business stakeholders with UAT.
    Ensure test scenarios are complete and sound test methodology is followed.
    Update design documentation, as needed, due to defect fixes, and reconcile master documentation with successfully tested functionality.
    Provide Help Desk scripts for open/deferred defects and knowledge transition to support team.
    Execute Implementation validation.
    Ensure business communication has been socialized with users.

    Production and Operational Support (5% duties)
    Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure Our Client business practices are represented
    Provide subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activates.
    Proactively identify and suggest improvement areas for Operational Support.

    End User Demos and Training Facilitation (5% duties)
    Provide system demos to end users
    Provide training and guidance to new team members to facilitate knowledge sharing and cross training
    Help support End User System Training sessions

    Performance Accountability (Overall)
    Consistently manage tasks and workload
    Proactively report status
    Ensure timeliness, completeness, consistency, and accuracy of all deliverables
    Own and follow up on action items, issues and risks. Escalate when necessary.
  • Requirements:
    4-6 Years relevant BSA work experience
    Call Center Telephony (IVR, Genesys, Avaya, NICE, WFM, Dialers) experience required
    BS in Computer Science or BS in Mathematics or equivalent job experience required
    Understanding of financial services operations a plus
    Experience with call center business processes and systems desired
    Cloud Services integration desired(ex.
    Oracle or SQL experience a plus
    Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, MS Project, etc)
    Working knowledge of requirements management tools (Doors, etc.)
    Certificate in Business Analysis a plus

    Technical Qualities
    Strong understanding of Information Technology systems and Software Development Lifecycle
    Strong understanding of Industry Standard/Best Practices in all areas of development activities
    Strong understanding of testing methodology
    Ability to understand technical architecture design of applications
    Understanding of relational databases

    Proven skills in the following areas
    Strong Written and Verbal Communication Skills
    Strong Problem Solving and Analysis Skills
    Priority Setting/Organization
    Large meeting facilitation and presentation
    Working independently, as well as in project teams