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ContactCenter model/ Genesys
Ref No.: 20-00775
Location: Fort Worth, Texas
Position Type:Contract
Start Date: 06/15/2020
End Client:ABC
Passthrough:No
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
Timesheet Instructions for Consultants:Consultant will use Clients system to enter time
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

Job Description: Job Title: Technology Lead | Infrastructure-Contact Center | ContactCenter model
Work Location & Reporting Address: Fort Worth, TX 76177
Confidential: $68.00/hr
Contract duration: 3 Months
Target Start Date             18 Jun 2020
 
Job Details:
Must Have Skills
CX Contact experience in development
IWD experience
Genesys Pure experience
 
Nice to have skills
Composer experience
Aspect zipwire experience
 
Detailed Job Description
Candidate must have worked on Genesys Cx contact project (Mandatory) and have at least 5 years of experience in Genesys development projects
IWD experience Knowledge on handling TCPA calls.
Experience in Genesys Pure engage Experience in creating campaigns Knowledge on tools used to start stop campaigns
 
Minimum years of experience: 5+ 
Top 3 responsibilities you would expect the Subcon to shoulder and execute Handle Cx contact project Work with stakeholders on Genesys Migration Handle end to end project from Design till Go live

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at www.kaygen.com.