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L1-Service Desk Engineer/ Junior Technical Analyst
Ref No.: 18-05947
Location: Atlanta, Georgia
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

Job Title: L1-Service Desk Engineer/ Junior Technical Analyst
Location: San Diego/ Atlanta
Duration: 12 Months

Job Description:
Candidate must have 5+yrs of Exp.
· Excellent communication
· Handle incoming requests from end users via telephone, e-mail or other established support channels
· Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution
· Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers' issues effectively and efficiently
· Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner
· Identify and learn appropriate software and hardware used and supported by the organization
Domain: Telecom
JOB_DESC: Telecom
Job Location: SAN DIEGO, CA and Atlanta, GA

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at