Previous Job
Shared Services Manager
Ref No.: 18-05001
Location: Hartford, Connecticut
  • The Shared Services Manager is responsible for the quality and efficiency of IT delivery and the successful transfer to IT operations for all new and changed services and features in line with IT Service Management best practices.
  • This highly complex role liaises between key stakeholders to ensure that the smooth and successful promotion to production for new and or changed services and features are in alignment with stakeholder requirements through validation testing by the Quality Assurance QA Center of Excellence CoE team and Release Management.
  • This individual holds overall accountability for managing the complexity associated with changes to services and service management processes introducing new services decommissioning and discontinuation of services, applications or other service components driving the efficiency and effectiveness of the incident problem management processes and minimizing the unintended consequences of change.
  • Additionally, the role has responsibility for managing the IT Risk and Compliance function, the Quality Assurance QA Center of Excellence COE, and all tooling and software leveraged by IT Application Management in the course of software delivery, including Microsoft Our Client, DevOps applications and processes, and SharePoint, PPM, ITSM tools, etc.
  • Ensuring that the Navigators IT function adheres to appropriate ITIL processes in both the applications and infrastructure domains is a key responsibility of this role.
  • Insurance industry experience product knowledge preferred.
  • Excellent written and verbal communication skills.
  • Demonstrates knowledge of project lifecycles and is able to plan, prioritize, create and execute project plans to ensure successful transition.
  • Experience building and managing a QA CoE practice.
  • Strong background in service management roles, with solid understanding of service management frameworks and processes.
  • Certified at the Foundation level or higher in ITIL Service Design, Service Operation, Service Transition, and Release Management.
  • Able to navigate a complex work environment to collaborate with business users, project sponsors, client senior leadership, technology partners, other contractors and supporting teams.
  • Experience managing complex technology deployments and the automation of builds for developer environments from development through production environments within a Continuous Delivery model DevOps and Agile Methodology Demonstrated relationship management skills with the ability to build strong relationships across the all levels of the organization.
  • Strong influencing skills with the ability to ensure processes are followed and stakeholders are engaged in issues that may not be their priority. Demonstrated ability to create a collaborative environment and work through conflict to find appropriate solutions to key issues.
  • Demonstrated expertise and experience in developing presentations and collateral materials to support the initiatives.
  • Flexible and adaptable able to work in ambiguous situations.

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at