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Genesys Routing Developers
Ref No.: 18-04993
Location: NYC, New York
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

Job Description.
  • 3+ years' professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat.
  • Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions.
  • 3+ years on Routing workflow development using IRD and composer (preferred).
  • Strong hands on skills like Java/JavaScript/Web services.
  • Good knowledge on Genesys reporting tools like advisors, pulse etc.
  • Solid analytical skills, problem determination, and resolution recovery processes
  • Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
  • Bachelor degree with an emphasis on IS/IT or a minimum of 6 years of progressively responsible positions in contact center software, telecom and network technology
At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at