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CW Incident Management Analyst(99T809) (657944)
Ref No.: 18-04974
Location: Plano, Texas
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Weekly
Timesheet Instructions for Consultants:Consultant will use Clients system to enter time
Reason for contingent headcount? Current resource moving to new role
What is the project(s) name? Run the Business (RTB)
What are the key objectives for this resource (project summary)? The role of the Incident Management Analyst is to be responsible for Incident and Major Incident activities including identifying, analyzing the Incident processes and executing on Major Incident Management.
Maintaining an effective Incident Management Process
Oversee the day-to-day activity within the Incident and Major Incident Processes
Recommend process improvement to the Incident Management functions
Assist with the design/improvement of incident management processes and procedures
Proactively identify and suggest improvement areas.
Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
Support internal or external audit requests
Translate the business and user requirements into system requirements.
Knowledge and understanding of Industry Standard or Best Practices within the ITIL processes
What specific Our Client departments will they interact with? Our Client, Infosec, BI
How long is this project (please be specific)? Undetermined, start with 6 months
What phase is the project currently in? N/A RTB
List the position Requirements: see below

Must Haves:
Experience Required
Experience in ITIL Incident and Major Incident Management
Practical experience in ITIL service management functions and processes
Prior hands on experience creating and maintaining reports and dashboards
Experience performing Major Incident Management
Skills and Certifications required:
Attention to detail
Excellent communication skills
ITIL Foundation certification
Highly motivated self-starter
Adapt at working in highly matrixed cross functional teams
Preferred/ Nice-to-haves:
Nice to Have:
About Our Client
Headquartered in Plano, TX., Our Client (Our Client) is the finance and insurance brand for Our Client in the United States, offering retail auto financing and leasing through Our Client Motor Credit Corporation (Our Client) and extended service contracts through Our Client Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers. Our Client currently employs over 3,300 associates nationwide, and has managed assets totaling more than $81 billion. It is part of a worldwide network of comprehensive financial services offered by Our Client Corporation, a wholly-owned subsidiary of Our Client Motor Corporation. Equal Opportunity Employer