Ref No.: 18-03641
Location: Indianapolis, Indiana
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

Job Description.

• Should have minimum 7 to 10 years of experience in SAP PP/QM with E2E implementation and support experience.
• Must be well conversant in working on Incident, Problem, Change Management and Release Management processes and exposure to Remedy/HPSM tool would be added advantage.
• Willing to work in shifts and Handle support incidents and change requests.
• Should be flexible in working with onsite and offshore teams.
• Should have handled L2 support in support engagements
Solving Direct Action Incidents:
  • answering all SUs questions regarding operations of the system
  • Maintenance of soft configurations table entries
  • troubleshooting of blocked interfaces
  • Analysis and proposal of solutions or workarounds for all raised issues
  • Contacting SAP OSS for clarification of the issue
  • Requesting creation or change of background jobs
Solving Bug Fixing Incidents:
  • Fixing bugs in the customizing and configuration
  • Coordinating bug fixing in custom code with developers
  • Coordination of bug fixes concerning authorization issues with Authorization team
  • Test the bug-fixing done by Tech team (screening, functional and formal approval tests)
  • Contacting SAP OSS for solving of the issue in SAP standard
At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at