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MS Dynamics Business Analyst
Ref No.: 18-03289
Location: West Palm Beach, Florida
Location: west palm beach.  Prefer local area candidates or drivable.  Contract is ok and full time as well but only gc and citizens for full time.  duration: 10 months.
 
 
Highlighting the Technical skill requirement for MS Dynamics Business Analyst requirement
 
 
Minimum of 3-5 years of experience in a Business Analyst role. , 3-5 Years of direct experience with enterprise MS Dynamics Online applications 2015 and greater.
                Deep understanding of MS Dynamics Online platform not coding
                Strong competency in basic Microsoft office applications as well as Jira, VSTS, Visio, and MS Project.
                Good understanding of ITIL practices, certification preferred, AgileLean practice understanding, certification preferred.
 
 
 
Essential Function  Responsibilities
 
The role will be in charge of defining standard work and documentation for the L1 and L2 local and global teams to follow, create KPIs and user adoption metrics, define nonfunctional requirements and train onsite and offshore support teams on the standard work necessary to provision users, triage tickets, and product monitoring. This role will be essential for a white globe rollout service as the main point of contact to quickly resolve incidents during critical rollout deployment periods. Position requires an individual with knowledge and experience working with business processes and MS Dynamics applications, plug-ins, system processes, RBAC. The Microsoft Dynamics Admin and Business Analyst will work with the project team in rolling out the Global Sales Solution platform and create all the operational services and SLAs needed for to ensure customer satisfaction and expectations.
 
Given below are additional responsibilities
                Work with offshore and onshore teams in the development, maintenance and support of CRM customizations, Create CRM services needed for the operation of the CRM platform.
                Provide processes and procedures necessary to meet operational project requirements and non-functional requirements
                Work with developers in the resolution of production incidents as well as handling all service requests
                Identify, document and transition, configuration items, assets, testing scripts to the Dynamics Support team
                Coordinate all the activities and report on product incidents and risks on a weekly basis
                Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes
                Track SLAs and OALs and report progress as well as plans to reduce ticket inflow and backlog
                Make software configuration changes to support business processes
                Assist CRM Project Manager in status reporting and project milestone tracking
                Assist in coordinating project activities and deliverables across other team members.
                Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams
                Provide best practices and risk analysis and recommendations remediation plans
                Ensure BCPs are aligned with DRs plans
                Provide direct support to end users