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Service Management lead
Ref No.: 18-02421
Location: Washingotn, District of Columbia
Position Type:Direct Placement
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
Timesheet Instructions for Consultants:Time/Expenses are to be entered on Kaygen s JobDiva Portal
  1. Hands-on- operational role in Service Management.
  2. Someone from Managed Services environment companies
  3. Someone who has experience in Defining service request, Look into service ticket check, monitoring service level requests
  4. Help in transition of  service request catalogues based on Business req.
  5. fair hands on understanding of ServiceNow or any ITSM tool
Taleo: 20772
Title: Service Management Lead
Client: IMF (International Monetary Fund)
Duration: Perm
Salary: Max 120K
Location: Washington, DC

ITIL Certified service management expert (Not mandate)
Experience in managing infrastructure support \Datacenter administration projects
Responsible for creating and establishing ITIL frame work for steady state projects
Development and implementation of service roadmaps, service enhancements and release management processes
Understand business requirements and ensure services are enhanced to meet those requirements
Establish command and control structures for Major Incident Management that dynamically expand depending on the situation
Ensure adherence to service management policies and procedures
Centralized reporting (service metrics) and controls of Services, Risk management and Audit support
Ensure all the risk findings are addressed and remediated by the team
Provide consultant level support for problem management and root cause identification