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Technology Architect | Architecture | Architecture - ALL
Ref No.: 18-02239
Location: Sunnyvale, California
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
Timesheet Instructions for Consultants:Consultant will use Clients system to enter time
Job Description: Business Unit: ENG

***MANDATORY: Please include in the resume the candidate’s complete contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview time slots over a 72 hour period after submitting the profile when the hiring managers could potentially reach to them. Profiles without the required details and time slots will be rejected.***

PLEASE NOTE: The end client for this request is now allowing one level of layering. Empaneled vendor can source the profile one level down (parent employer) if the candidate is not in their W2 list. Please confirm in the comments section during the submission process that the candidate submitted is either a W2 worker of your firm or has been sourced 1 layer down.

Job Title* Technology Architect | Architecture | Architecture - ALL
Work Location & Reporting Address* Sunnyvale CA 94085
Vendor Rate* 62.00
Client Name* Apple
Contract duration (in months)* 6
Target Start Date* 01 Apr 2018
Does this position require Visa independent candidates only? Yes ( Please submit only US Citizens & GC Holders)

Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Expert Knowledge of Voice Architecture and Call flow using Genesys Components
2. Expert Knowledge on Email, Chat Architecture and flows
3. Expert Knowledge on ORS Voice Architecture and Call Flow

Detailed Job Description:
Expert Knowledge of Voice Architecture and Call flow using Genesys ComponentsExpert
Knowledge on Email, Chat Architecture and flowsExpert Knowledge on ORS Voice Architecture and Call Flow

Minimum years of experience*:5+
Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Voice, Email, Chat Strategy Development using IRD
2. Proficient in Troubleshooting TSrv, SIP Server, URS, ORS, StatServer, IxnServer, UCS logs
3. Proficient with Genesys Framework and Components CCPulse, GA, GAX, Agent Desktop, Webservices

Interview Process (Is face to face required?)No
Drug test details: No