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Senior Consultant | Service Management | ITIL
Ref No.: 18-02230
Location: Minnesota City, Minnesota
Timesheet Submission Frequency:Weekly
Invoice submission frequency:Monthly
Timesheet Instructions for Consultants:Consultant will use Clients system to enter time
Job Description: Business Unit: CIS

Manager Want The Candidate For In Person Interview, Kindly Submit The Profiles Local To Client Location And Mention On Top If Resume That Candidate Is Available For In Person Interview.

***MANDATORY: Please include in the resume the candidate’s complete contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview time slots over a 72 hour period after submitting the profile when the hiring managers could potentially reach to them. Profiles without the required details and time slots will be rejected.***

Job Title: ITIL/ITSM Process consultant
Work Location : Minnesota City MN 55959
Vendor Rate: $70/hr
Contract duration (in months)* 6
Target Start Date* 26 Mar 2018
Does this position require Visa independent candidates only? Yes

Job Details:

MUST have things:

• Initial focus is on change management and process alignment across divisions and underlying groups
• Candidate should have experience maturing ITIL processes and tools (including facilitation, consulting, and team engagement)
• Candidate should have creditability and communication abilities to build consensus and alignment around new processes and use of technology

Must Have Skills
1. ITIL process
2. ServiceNow

Nice to have skills
1. ITIL process
2. ServiceNow

Detailed Job Description:

Skilled ITIL process consultant Subcon services are required

Principal Responsibilities
• Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices
• Analyze IT governance structures, and identify recommendations for enhancements based on ITSM best practices
• Provide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform of customers choice
• Perform / Participate as a team member in ITSM assessment studies, including ITIL, COBIT, and ISO 20000 to evaluate and improve existing practices and identify key operational measurements to use for process improvements
• Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
• To identify process improvement areas and drive CSI projects
• Conduct process trainings
• Pro-actively manage risks, and stakeholder expectations
• Understand ITSM tools like ServiceNow/Remedy and work with the corresponding development teams to support the ITSM implementation program

Process Management and Project Coordination
• Assist and contribute in development of project plans and milestones
• Perform as a team member or team lead as necessary to instruct, assign, review the work of other team members
• Reports status to management as necessary
• Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
• Possess excellent oral and written communication skills and work without much supervision
• Minimum of 5 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
• Knowledge of the ITIL v3 service life cycle and ITSM best practices
• Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
• Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
• Experience with leading a geographically separated customers and onshore/offshore teams
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
• Flexibility to travel
Education, Training or Certification

• BS or Equivalent Experience in Computer Science / Information System Management
• ITIL v3 Foundation Certification required

Certifications Preferred:

• ITIL v3 Intermediate certificate
• Knowledge of COBIT, ISO 2000, or CMMI
• Knowledge of technology metrics, scorecard implementation, and project management best practices
• Project Management Professional (PMP) Certification
• Administration certificate on any ITSM tools like ServiceNow

Minimum years of experience*:

Certifications Needed: Yes

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Daily Interaction with the Client
2. Have to submit and share Weekly timesheets and

Interview Process (Is face to face required?) Yes Please submit local profiles available for in person interview

Any additional information you would like to share about the project specs/ nature of work:
Drug test details: No