We are looking for a friendly and efficient Call Center Agent to handle inbound and outbound customer communications. In this role, you will answer questions, resolve issues, and provide excellent service to ensure customer satisfaction. The ideal candidate is a clear communicator with strong problem-solving skills and a calm, professional demeanor.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries

• Make outbound calls to follow up on issues or provide information

• Document customer interactions accurately in the system

• Resolve complaints and escalate complex issues as needed

• Maintain a high level of professionalism and product knowledge

Qualifications:

• High school diploma or equivalent

• Previous customer service or call center experience preferred

• Excellent verbal communication and listening skills

• Ability to multitask and stay calm under pressure