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IT Site Operations Specialist
Ref No.: 18-04409
Location: New York, New York
Position Type:Contract
Start Date: 10/11/2018
TSR Consulting has been asked by their valued client, a leading Financial Company, to assist with their need for the following role:

Site Operations Specialist
Finance Industry
Long Term Contract
New York, NY

IT Site Operations Specialist
Key Responsibilities:
  • Recognize and prioritize tasks arriving to dedicated queue
  • Provide all internal clients with a dedicated, positive and efficient service at all times
  • Support deployment and implementation of new products and solutions
  • Diagnosis and resolution of HW/servers/network/voice technology related issues.
  • Be held accountable for measurable objectives including resolution time, case closures, client satisfaction among others
  • Liaise with third-level support groups when an additional support, advice or escalation is required.
  • Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management
  • Support all ITIL processes, in particular the Incident and Problem Management processes.