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COVID Case Manager : 20-01679
Ref No.: 20-01679
Category: Clinical Affairs
Location: Sunnyvale, California
Primary Skills: Incident Management, Contact Tracing,  Covid-19
Duration:  6 Months (Possible Extension)
Contract Type: W2 Only

100% Remote Position
Primary Function of Position:
  • This role will play an instrumental role in reducing the risk of exposure of COVID-19 in the workforce.
  • They will be responsible for responding and managing cases of potential COVID-19 infection or exposure with high efficiency and effectiveness.
Roles & Responsibilities:
  • In a professional and empathetic manner, respond to cases submitted to the CRT to obtain information outlined in our intake form.
  • Conduct contact tracing, where applicable, using the process and tool provided.
  • Provide approved procedure information, and if appropriate, make resource referrals. Track and maintain information in the case tracker in an efficient manner and participate in incident review meetings.
  • Remain as the employees case management point of contact until employee is cleared and case is closed.
  • Provide insight on status of case to employee, manager, and HR Business partner and other, where necessary, by sending email communications as outlined in the process.
  • Escalate cases as needed for further review, when appropriate.
Skills, Experience, Education, & Training:
  • Bachelors Degree preferred (High School Diploma/GED required).
  • Social work, public, or private healthcare experience a plus (HIPPA knowledge preferred).
  • A natural desire and ability to connect and talk with a diverse set of people
  • Critical thinking and sound judgment required.
  • Ability to handle confidential information with discretion and professionalism.
  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Excellent organizational and communication skills.
  • Ability to be agile and learn and adopt new processes and information when needed
  • Ability to work remotely.
  • Proficiency in Microsoft Outlook, Word, and Excel.
     To follow up with any questions, please contact Moiz at 408-816-2442.
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.