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Credit Card Client Advisor : 20-01451
Ref No.: 20-01451
Category: Finance, Accounting, Auditing, Compliance
Location: Tempe, Arizona
Primary Skills: Credit Card Operations, Client facing, MS Suite(Word & Excel)
Duration: 6+ Months (Possible Extension/Conversion)
Contract: W2 only

 
Job Description:
Provide credit card operational service delivery and consultation for clients, cardholders, Program Administrators and internal partners. Including but not limited to opening new accounts, closing accounts, account maintenance, Program Manager and Cardholder problem resolution, research, reporting and internal and external customer training. - Serve as the primary contact for telephone and/or email requests from clients and colleagues.
  • Navigate research, solve and/or escalate a variety of client service inquiries.
  • Set client expectations and deliver world class service to delight the client.
  • Identify client problems/issues, educate and influence client adoption of on line self-servicing solutions. -Be part of a dynamic, cohesive team.
  • Troubleshoot issues and solve problems while working with tight timelines.
  • CCCAs are responsible for accuracy and timeliness of their work. This requires solid time management and organizational skills with the ability to manage and prioritize multiple tasks to meet deadlines.
  • A Credit Cards Client Service Advisor III will also be expected to become subject matter experts and consult on projects and process improvement initiatives. This individual will demonstrate an exceptional understanding of all client facing systems and will handle escalated problems/issues within the group.
Qualification:
  • 2-3 years credit card customer service experience, preferably with Credit Card Operations/Service or General Banking.
  • Demonstrated experience in a direct client contact role within the financial services industry with Credit Card experience highly preferred.
  • Demonstrated ability to understand client issues, set client expectations and facilitate resolution while mitigating bank risk.
  • Knowledge of Financial systems is a plus.
  • Ability to multi-task in a fast paced environment utilizing multiple systems and platforms.
  • Proficient on Microsoft Office products must be internet savvy; knowledge of various browsers is a plus.
  • Minimum 3+ years' experience in financial services industry (preferably Credit Cards).Prior experience working with Financial 3270 credit card system is a plus.
  • High School diploma required.
  • College degree preferred. Strong knowledge of Microsoft software required (Word & Excel)
       To follow up with any questions, please contact Simant at 408-907-2727.
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
 
If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.