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Global Operations Center Engineer : 20-01268
Ref No.: 20-01268
Category: Technical Support & Customer Service
Location: Lehi, Utah
Primary Skills: IT Operations, Network and/or Server operations, debug, Troubleshoot,Scripting
Duration: 12 Months
Contract Type: W2 Only

Qualifications:
  • The Operations Engineer will be responsible for supporting internal and external mission-critical applications. Due to the 24/7/365 nature, this role may require flexible or off-hours work schedules.
  • You will be supported and encouraged to be a key driver of process and methodology improvements across the team.
  • Analyze and debug incidents, identify the technical solution required to fix the issue, and be able to clarify this to customers within given service levels.
  • Accurately evaluate the severity of an incident to provide event notification and status to the right audience. Coordinates the resolution of system events across multiple functional teams to ensure the timely resolution of the issue.
  • Maintains system access and passwords. Writes and reviews documentation for the team. Proposes and implements systems enhancements that will improve the reliability and performance of the system. Writes scripts to help automate workflow.
  • Run diagnostic tests and use specialized tools to detect job malfunctions, perform first-tier troubleshooting and alarm validation.
  • Lead as an authority in services & critical issue management.
  • Experience working in global 24/7 IT Operations - enterprise systems and technical infrastructure support and administration.
  • Bring a working knowledge of daily operations in one or more of the following IT disciplines:.
  • Network Operation Center (NOC) Operations, Service Desk Operations, IT Infrastructure Operations, Performance Management, IT Service Management, Data Center Operations.
  • Strong problem analysis skills to identify issues impacting customer satisfaction and improvement opportunities.
  • Hands-on Enterprise Network and/or Server operations.
  • Familiarity with two or more of the following domain focus areas - Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and understanding of Disaster Recovery .
       To follow up with any questions, please contact Hanzala at 408-512-2457
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
 
If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.