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Duty Manager III : 20-01018
Ref No.: 20-01018
Category: Technical Support & Customer Service
Location: Broomfield, Colorado
Primary Skills: CRM experience (SFDC), MS Office suites, customer service/facing
Duration: 6 Months (likely extended to a full year - maybe more since there is a longer term need)
Contract Type: W2 Only


Job responsibilities:
  • As a NSX Queue Manager for Global Support Services, your overall role will be to assist Technical Support Managers and Technical Support Engineers by coordinating the continued work of support cases for customers that require urgent assistance.
  • You will also be heavily involved in the reassigning of cases to facilitate seamless support for our customers within the Americas region and also across regions.
  • In partnership with our management team, you will also have the experience and expertise needed to drive improvements in business process and tools that will help with the effectiveness and efficiency of our support teams.
Required Skills:
  • Outstanding customer service skills. Ability to foster open communication between multiple groups (especially between Customer Service and Technical Support).
  • Knowledge of Support Customer Relationship Management systems, such as Salesforce.com.
  • Proficient in Microsoft Office applications (Word, Excel, Powerpoint, Outlook)
  • Experience with CRM applications (especially Salesforce.com)
     To follow up with any questions, please contact Radha at 408-907-3215.

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws). 

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.