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Digital Product Manager : 20-00944
Ref No.: 20-00944
Category: Project / Program / Product Management & Architecture
Location: Charlotte, North Carolina
Primary Skills: Digital Product Manager, e-commerce, Retail, Omni-Channel
Duration: Full Time        
Contract Type: W2 Only

Responsibility / Job Description:
  • The principle purpose of the Digital Product Manager is to lead the development of the assigned digital product(s) strategy in support of experiences that support e-commerce revenue, omni-channel retailing and differentiated customer experiences. This is a visible role, frequently interfacing with cross-functional peers and leaders.
  • This position oversees a digital product or a group of products, within the greater product portfolio, frequently working with cross-functional partners from Client's Digital, Customer Experience, New Business Development, Corporate Research, IT and Store Operations. This body of work may include, product management for browsers (desktop/tablet/smartphone), consumer mobile applications (Android, iOS), enterprise applications for store associates or in-store digital. In addition, success in this role will require working with cross-functional partners in the concepting, definition and delivery of world-class digital experiences.
  • The Digital Product Manager is also responsible for developing and articulating the long-term digital product strategy for the assigned product(s). To accomplish this, the Product Manager must have knowledge of customer experience initiatives, technical capabilities, evolving consumer behavior and practical constraints. The Product Manager may work with Client's Digital, IT, CX, Marketing, Store Operations, Research, New Business Development and/or external agencies in order to deliver digital experiences to support wider company objectives.
Essential Responsibilities:
  • Define assigned digital product strategy and roadmap by working with cross-functional (business and IT) teams to determine alignment with corporate strategy, functional plans, revenue objectives and user needs.
  • Serve as an internal advocate for customers while balancing practical business goals and constraints.
  • Define strategy for the assigned product (for example, browsers, consumer applications or enterprise applications).
  • Serve as an internal resource on digital experience, product management, emerging technology and digital in the ecosystem of omni-channel retailing.
  • Responsible for providing creative and experience leadership/approval for the assigned product (browsers, consumer applications or enterprise applications).
  • Maintains expert knowledge of assigned product, using an analytical approach to identifying opportunities for testing and product enhancements.
  • Align efforts across business areas, prioritizing as necessary and driving/facilitating execution to maintain focus and appropriate momentum. Business influence
  • Drives the product strategy in order to bring the vision to realization.
  • Uses a critical eye to examine and streamline work flows and processes within the team, to increase efficiency.
  • Adapts and evolves short-term and long-term plans to take advantage of changing business conditions or technological opportunities.
  • Develops short-term and long-term plans for assigned digital property. This may include browsers (website for desktop/tablet/mobile), native consumer mobile applications (iPhone, Android), native associate applications (store associates) or emerging platforms.
  • Drives innovation across the team using a deep understanding of how digital products enable the realization of the Client's corporate strategy with a focus on omni-channel retailing and differentiated experience works within the organization.
  • Keeps pace with change and maintains a competitive advantage within the marketplace by seeking out and learning about changes in the field.
  • Drives projects and tasks to completion by proactively identifying potential roadblocks and collaborating with peers from business and technology. People leadership
  • Aligns the working team's time and effort on projects that are critical to Digital Experience, Product Management, & Omni-channel Integration success. Self-leadership
  • Negotiates effectively for the organization with internal and external stakeholders and builds relationships with key individuals necessary for collaboration.
  • Develops and presents communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient.
  • Data driven decision making.
  • Establishes goals, KPIs and sets analytics/reporting to calculate product value; Drive an agile product backlog based on findings
  • Owns and grooms the product backlog; 
  • Research industry best practices and analyze home improvement industry landscape to deliver the best in class solutions 
  • Cultivate partnership & teamwork between cross-functional teams such as Engineering, UX.
Qualifications Required:
  • Bachelor's Degree in Business, Marketing, Engineering, Communications or related field plus 3+ years of directly related experience or 5+ years of experience in product and/or experience management.
  • 2+ years of strategy and delivery experience in executing world-class digital products and/or experiences.
  • 2+ years of working directly with internal creative teams and/or external agencies.
  • Demonstrated experience managing project teams.
  • Demonstrated experience working cross-functionally in a large organization.
  • Demonstrated experience working closely with senior leadership.
  • Advanced understanding of current technology trends and consumer behavior.
  • Strong analytical skills with an ability to translate data into action.
Preferred:
  • 2+ years of experience in Agile.
     To follow up with any questions, please contact Pooja at 408-907-2233
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.