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Integration Account Manager: 20-00696
Ref No.: 20-00696
Category: Project / Program / Product Management & Architecture
Location: Salt Lake City, Utah
Primary Skills: Tax liability, shipping, handling SLA's, eCommerce and seller facing B2C 
Duration: 6 Months
Contract Type: W2 Only

 
Job Description: 
  • The Integration Account Manager (IAM) will assume complete ownership of individual outcomes associated with each project: o Project leadership & design o Technical integration efforts o Employment of merchant business requirements (Tax liability, shipping & handling SLA's, etc…) o Implementation of key client site initiatives o Customer service & marketing training o Testing o Account launch o Laser focused on optimizing for client best practices & behaviors consistent with the best selling and buying experiences throughout the project
  • In addition to managing the relationship between external partners, the IAM will be expected to manage relationships between key stakeholders within our own organization and respective business units.
  • Developing new and existing relationships with stakeholders / teams that will enable our merchants to thrive within the client ecosystem
  • Analyze and communicate results including key performance metrics on a weekly, monthly and quarterly basis.
  • Apply learning’s to continually challenge the status quo to improve results
  • Identify optimization opportunities and implement new workflows.
  • Account for the volatility of the online marketplace and identify early the impact of impending changes and enhancements relative to both the client and seller business
  • Assess and implement the key drivers associated with building a successful eBay selling strategy
  • Partner with IAM peers and those on other seller focused teams to share best practices in order to accelerate innovation and collaborate on key initiatives 
 Qualifications: 
  • Request Qualification Form 
  • Minimum Bachelor's degree or college diploma
  • 3+ years of experience managing B2C selling or related business functions (eCommerce and seller facing B2C expertise strongly preferred)
  • In-depth knowledge of client / eCommerce selling best practices, including track record of communicating and implementing business solutions in support of seller growth and optimization
  • Strong background in the tools & technology required to develop a healthy and sustainable eBay / eCommerce business
  • Demonstrated relationship management experience; developing partnership and trust – positioning self to influence and challenge complex businesses to adopt new, or improve existing, eCommerce strategy
  • Analytical, proactive, problem-solver with insatiable curiosity
  • Passionate about the client marketplace and seller community; deep understanding of online seller and consumer behavior
  • Excellent communication, problem-solving and decision-making skills
  • Self-motivated and detail-oriented, with excellent people and time-management skills
  • Ability to juggle multiple, competing, high priority projects – innate ability to identify creative solutions is key
  • Strong analytical thinking, written, verbal and presentation skills
  • Organized and proactive with strong attention to detail – ability to plan and prioritize
  • Strong interpersonal/relationship building skills 
 To follow up with any questions, please contact Shilpa at 408-907-2682
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.