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Customer Service Rep Call Center : 20-00581
Ref No.: 20-00581
Category: Technical Support & Customer Service
Location: LAS VEGAS, Nevada
Primary Skills: Customer service, Data Entry, Payroll, Benefit enrollments, Excel.
Duration: 06+ Months
Contract Type: W2 Only

 
Description:
  • Compiles payroll data, entry of data, and reconciliation of errors and prepares payroll reporting data for the Payroll Analysts Team to maintain payroll records. 
Key job functions:
  • Ongoing and energetic personality to handle employee payroll inquires.
  • Must speak with the utmost phone etiquette.
  • Researches required employee information using available resources.
  • Handles and resolve employee payroll grievances.
  • Ability to identify and escalate priority issues.
  • Provides internal customer service by obtaining employee information and guiding towards a resolution.
  • Must have the ability to multi-task.
  • Ability to recognize when follow-up is required with internal customer.
  • Contact business or private individuals by phone.
  • Must have strong listening skills.
  • May be asked to perform various other clerical tasks.
  • Maintains client confidence and protects operations by keeping information confidential
 Qualifications:
  • Knowledge of computer software; MS Excel, Access, and Project, Infinium.
  • Attention to detail and numerical skills.
  • Excellent communication skills and attitude.
 Education and/or Experience: 
  • High School Diploma required.
  • Minimum two years of phone or customer service preferred.
  • Payroll experience preferred.    
    To follow up with any questions, please contact Hanzala @ 408-512-2457.

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.