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Product Support Specialist II : 20-00529
Ref No.: 20-00529
Category: Technical Support & Customer Service
Location: Denver, Colorado
Primary Skills: Support, BIM, AEC, REVIT, Naviswork
Duration: 3-4 Months Contract
Contract Type: W2 Only
 
Technical Support:
  • Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships.
  • Document support interactions in a company-wide case management system.
  • Advance unresolved issues to senior staff as required.
  • Research, verify, and document product defects.
  • Actively handle personal backlog of support requests.
  • Manage customer and partner expectations by providing timely updates on progress.
Internal Support:
  • Participate in product BETA programs & product testing events organized by the product division development teams.
  • Remain informed on improvements in supported products in relevancy to the BIM industry.
  • Assist in the fundamental development and maintenance of knowledge base quality.
  • Influence product management and product development to make improvements.
Preferred Qualifications:
  • Civil Engineering Bachelor's degree or Construction/Building/Architecture related experience.
  • 1-3 years of industry experience.
  • Proficiency or familiarity using BIM related software (Field, Glue, Plan, Docs, Assemble Systems) in a production environment.
  • Knowledge of AEC products like Revit or Navisworks is desirable.
  • Strong customer service, troubleshooting, and analytical skills.
  • Strong written and verbal English communication skills. Additional language skills are advantageous.
    To follow up with any questions, please contact Karma at 408-512-2360
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
 
If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.