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Data Collection Researcher I : 20-00517
Ref No.: 20-00517
Category: Administrative & Clerical
Location: Sunnyvale, California
Primary Skills: Survey, Data Collection, Customer service, Troubleshooting
Duration: 4+ Months, possible extension
Contract Type: W2 only

 
Responsibilities
  • Work one-on-one with participants to ensure project objectives are met.
  • Be accountable for specific processes including securing testing materials, handling logistics, troubleshooting technical or process issues and providing daily report
  • Work closely with team to follow protocol and continually refine participant experience
  • Be a quick learner and grasp complex project details and own specific aspects of the project.
  • Work independently to meet research objectives.
  • Partner closely with Program Managers on protocol/process development for existing and future collections.
  • Continuously evaluate data collection tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.
  • Manage distribution and collection of project-specific assets for employee testing
  • Own the logistics of distribution and collection of the assets, tracking the assets, and reporting on the program.
  • Address any customer service or technical questions from users and develop solutions that reduce the number of inquiries.
  • Work with Program Managers to report on projects and think of ways to improve tracking and reporting.
Required Skills: 
  • Proficient with Microsoft Office Suite.
  • Ability to independently troubleshoot technical devices.
  • Bachelor’s degree or higher.
  • 1+ year working in professional corporate environment.
  • Ability to work in field locations as needed.
  • Ability to travel domestically and/or internationally.
  • Able to work flexible schedule including evenings and/or weekends.
  • Experience in customer service or similar experience.
  • A high level of professionalism, integrity, and discretion in handling confidential information.
  Preferred Skills:
  • 1+ years of experience as an Admin or Coordinator or other participant-based research.
  • Hands-on experience with one-on-one session moderation with participants.
  • Learn new technology quickly.
  • Python, bash, or other programming language.
  • Able to lift 49 lbs.
  • Excellent communication, interpersonal and problem solving skills.
     To follow up with any questions, please contact Divya at 408-512-2371
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.