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Privacy, Trust & Safety Operations Analyst : 20-00409
Ref No.: 20-00409
Category: HR, Operations, Recruiting, Sales
Location: San Francisco, California

Primary Skills: Case Management Systems, Ticketing Systems, Metrics Dashboards, Documentation, Operations Analysis, Privacy, Trust, Safety
Duration: Long Term
Contract Type: W2 Only

Responsibilities : 

  • Review, analyze, and report sensitive, illegal content in accordance with Adobe's child safety policies and guidelines.   
  • Gather and consolidate data in response to valid, legal requests from law enforcement or data subjects.  
  • Index legal requests into a case management system and track important due dates for each case.  
  • Handle privacy requests, deceased account issues, and appeals. 
  • Escalate urgent or high priority requests to the Legal Trust & Safety team.  
  • Develop efficient processes, documentation, metrics, and training programs.  
  • Build and update metrics reports or dashboards for team members, leadership, and other key stakeholders.  
  • Identify trends and process improvements.  
  • Proactively communicate effectively with a diverse audience. 
  • illingness to work weekend shifts 
  • Prior experience working with a high volume of work and managing matters from end-to-end, preferably in the legal or tech industry. 
  • Ability to review disturbing, illegal content objectively, quickly, and accurately.  
  • Has excellent judgment and knows when to escalate tough calls to management and Legal.  

     To follow up with any questions, please contact Vaibhav at 408-512-2355

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
 
If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.