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Project/Program Manager II : 20-00149
Ref No.: 20-00149
Category: Project / Program / Product Management & Architecture
Location: Seattle, Washington
Primary Skills: Project Management, Excel, Ticketing
Duration: 6+ Months, possible extension
Contract Type: W2 only


Responsibilities: 
  • Responsible for scheduling all day-to-day Chime logistics for remote verifying;
  • Includes maintaining Chime calendars for upwards of nine verifiers, prioritize employee re-engagements, and assist ID verifiers with Chime/connection issues.
  • Coordinate times for employees to be remote verified using a scheduling calendar (e.g. Outlook).
  • Assists in compiling daily and weekly status reports.
  • Assists in QA/QC of the identity verification process.
  • Trained in HR procedures to conduct employee identity verification (can conduct verification if necessary).
Required Skills: 
  • Follows established processes and procedures.
  • Trustworthy to protect employee personal data.
  • Program Manager experience.
  • Knowledgeable in automated ticketing tool management and resolution.
  • Able to manage dual but similar processes (identity verification and FIPS token delivery)
  • Flexible to adjust to a changing schedule and demands – must be prepared to work outside normal business hours, including late nights or early mornings due to international employees.
  • Compile daily and weekly reports.
  • Takes direction positively.
Preferred Skills: 
  • HR experience
  • IT experience
  • Understands how to de-escalate tense situations and follow procedures when escalation does occur
  • Self-motivated
  • Team player who actively engages with others
      To follow up with any questions, please contact Tarushi at 408-907-6403.
 
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.