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Project/Program Manager I : 20-00148
Ref No.: 20-00148
Category: Project / Program / Product Management & Architecture
Location: Seattle, Washington
Primary Skills: Ticket Management, Compliance, Reporting
Duration: 6+ Months, possible extension
Contract Type: W2 only

  • Manages the SIM process for a two-ticket process (identity verification and FIPs token dispersal).
  • Responsible for providing timely and appropriate responses to SIM requests.
  • Resolves ticketing conflicts and prepares solution options during escalations.
  • Tracks and maintains metrics on the SIM process; addressing issues and ensuring tickets are resolved timely to keep backlogs clear.
  • Compiles daily and weekly status reports for DI Program team owners.
  • Assists in FIPS token inventory, ensuring regional locations maintain proper FIPS token levels to meet employee demand.
  • Assists in coordinating token delivery to employees.
  • Assist in compiling daily and weekly status reports on FIPS token inventory levels.
  • Trained in HR procedures to conduct employee identity verification.
Required Skills
  • Follows established processes and procedures.
  • Trustworthy to protect employee personal data.
  • Program Manager experience.
  • Knowledgeable in automated ticketing tool management and resolution
  • Able to manage dual but similar processes (identity verification and FIPS token delivery)
  • Flexible to adjust to a changing schedule and demands – must be prepared to work outside normal business hours, including late nights or early mornings due to international employees.
  • Compile daily and weekly reports.
  • Takes direction positively.
Preferred Skills: 
  • Previous Amazon experience working with SIM
  • HR experience
  • IT experience
  • Understands how to de-escalate tense situations and follow procedures when escalation does occur
  • Self-motivated
  • Team player who actively engages with others.
      To follow up with any questions, please contact Divya at 408-512-2371.
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.