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Senior User Researcher : 20-00064
Ref No.: 20-00064
Category: Creative - UI, UX, Accessibility, Graphic, Visual Designer
Location: San Francisco, California
Primary Skills: UX Researcher, Usability Tests, Surveys, Usability Testing/ Prototype Testing, Recruiting
Duration: 4+months (possible extension)

Contract: W2
Creative - UI, UX, Accessibility, Graphic, Visual Designer

Join our incubation team and collaborate with the Customer Experience team to identify and validate market opportunities which can be launched as new startup companies.
  • Help develop our Incubation methodology, specifically our approach to developing empathy with customers to generate critical insights about customers which unearth opportunities for new businesses and to educate the organization on those insights to extend empathy with customers across the bank and influence business decisions.
  • Design our user research projects, both qualitative and quantitative, in collaboration with business designers, experience designers, program managers and others.
  • Drive those research projects, including conducting interviews, surveys, prototype testing, and other methods.
  • Synthesize study results into actionable findings, value propositions, and proposals for concept validation.
  • Defining profile and specs for internal and external recruitment.
  • Educate partners on insights and value propositions for example educate market research specialists, to help define the competitive spaces they will investigate.
  • Must be comfortable in working within small teams.
  • Must be able to present findings to peers and management.
  • Must be familiar with design thinking.
  • Must be self-driven and be able to deliver the work with minimal supervision. Financial services background is helpful.
  • The ideal candidate will be a seasoned user researcher, experienced with human-centered innovation approached (e.g. Design Thinking or similar), various qualitative and quantitative methods, and with storytelling to enable action within a large organization.
To follow up with any questions, please contact Simant at 408-907-2727.
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.