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Incident Manager : 19-05441
Ref No.: 19-05441
Location: Lockport, New York

Primary Skills: Incident Management, ITIL, Internet Protocols, Unix Tools And Commands, IT Services Equipment Etc.
Duration: 6+ Months     
Contract Type: W2 Only


  • Responsible for performing Incident Management functions as prescribed by the Incident Management Team within the standard operating practices and processes of ITIL service operation framework.
  • Dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures.
  • Partner with internal/external teams on operational issues, Performing quality assurance activities to help ensure accuracy in peers work.

    To follow up with any questions, please contact David at 408-907-6424.

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.