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Cloud Operations Support Engineer : 19-05401
Ref No.: 19-05401
Location: Santa Clara,, California
Primary Skills: Devops, Cloud, Support, Cloud Operations
Duration: 06 Months + Contract to Hire
Contract Type: W2 Only

Job Description:

We are looking for an analytically minded, experienced Cloud Operations Support Engineer willing to work and innovate with the vigor of a fast growing business unit. As a Cloud Operations Support Engineer, you will be responsible for ensuring that deployment and integration tasks are completed successfully and for running cloud platforms smoothly for our cloud solutions to meet the business and application requirements.
Cloud Operations Engineer Responsibilities:
  • Work as part of infrastructure team to ensure deployment and integration tasks are completed successfully.
  • Manage infrastructure services in a production environment to ensure high availability and reliability
  • Responsible for running cloud platforms that support mission critical applications for very large enterprise clients
  • Anticipate risks and obstacles and develop plans for mitigation, Set up alerts notifying teams before potential issues escalate to a service outage.
  • Work as part of a global support team to triage and remediate public cloud infrastructure issues and assist with application support engagements as needed.
  • Assist other engineering and development teams to resolve application to platform integration issues for both IaaS, PaaS and SaaS services.
  • Help our development and engineering teams test alpha/beta products.
  • Investigate and contribute to solving issues in production environments. Provide collaborative conduit between various technical and non-technical teams.
  • Build effective monitoring, alerts, and metrics for production services. Other job responsibilities can include creating and employing disaster recovery solutions and assisting with continuous improvement activities.
  • Setup best practices with ability to define operational processes, implement DevOps, deployment checklists, and more.
  • Serve as a technical SME for cloud services, providers, and platforms. Participate in all aspects of the software development lifecycle.
  • Assist client support personnel in the remediation of production issues.
  • Support client efforts to integrate to the platform by providing technical subject matter expertise.
  • Develop, contribute, and evaluate technical proposals related to cloud migrations and implementations.
  • Drive initiatives to continuously improve platform performance and reliability.
Cloud Operations Engineer Requirements:
  • Bachelor degree in Computer Science or related technical field
  • Prior 3-5 years hands-on work experience in AWS or AZURE and minimum technology experience of 8 years.
  • Must have deep understanding of Security (Security Group, NACL).
  • Should have understanding of Network & Switches, VPN, Direct Connect, Routing, Firewall.
  • Experience in monitoring and setting up alerting for Cloud components.
  • Experience with cloud services such as AWS potential problems, and how to setup and manage a service in the cloud.
  • Understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, TLS, SSH, PKI and distributed networks).
  • Significant experience with Linux/UNIX systems and the best practices for deploying applications to those stacks.
  • Strong analytical skills to solve problems.
  • Strong willingness to learn the underlying business.
Cloud Operations Engineer Preferred Experience:
  • Experience developing or supporting solutions in Docker or OpenShift.
  • Experience using configuration, orchestration and automation tools such as, Chef, Puppet, etc.
To follow up with any questions, please contact Shashank at 408-512-2427.

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.