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Customer Program Associate : 19-05182
Ref No.: 19-05182
Category: Administrative & Clerical
Location: Sunnyvale, California
Primary Skills: Expense, Report, ERP, Sap, Salesforce, Calendar, Data, Biotech, Medical device
Duration: 6 Months (Possible Extension)
Contract Type: W2 Only

  • Reconcile monthly expense reports in Concur (Intuitive's company expense program) for training events.
  • Quarterly Sunshine Reporting: Including Data capture, Analysis, Reconciliation.
  • Coordinate Course Materials order placement, tracking with Course Material Supplier
  • Coordinate catering orders for Intuitive training courses.
  • Maintain an Excel spreadsheet to track and manage coordinated customer event requests. Including, surgeon requirements, contracted partners, and other customer critical data.
  • Review training calendars using Tableau Software and manage communications/confirmations relating to the training events.
  • Monitor registration database and attendee lists for training events.
  • Work with A/R and A/P to assure attendee invoicing for the course as well as Host and/or Speaker payments where necessary.
  • Manage individual event registration and registration portal.
  • Gather and analyze data from multiple systems to provide reports for executive and sales management.
  • Establish professional relationships with ISI training/sales/marketing organizations to facilitate event coordination.
  • Develop, document and maintain standard operating procedures and associated documentation for key processes.
  • Minimum 1 year experience in biotech or medical device organization preferred.
  • Strong computer skills are essential, including working knowledge of MS Office; Word, Excel, PowerPoint, SharePoint and Outlook.
  • Experience with database applications: (SFDC) preferred and working knowledge of ERP systems, SAP is preferred.
   To follow up with any questions, please contact Vaibhav at 408-512-2355.
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.