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Project/Program Manager I : 19-05158
Ref No.: 19-05158
Category: Project / Program / Product Management & Architecture
Location: Bellevue, Washington
Primary Skills: Strong analytic skills, data analytics, SQL
Duration: 9+ Months with possible extension or conversion     
Contract Type: W2 Only

  • Investigate quality related escalations from internal and external customers, find the root cause and develop sustainable solutions so the defect can’t happen again.
  • Identify opportunities to deliver step-changes in the quality of last mile delivery performance through configuration, parameter adjustment, and product improvements, track the realized savings and impacts, and communicate results with senior leaders.
  • Develop materials, reporting and tools for customer service, delivery drivers, internal/external partners Assist in the development and rollout of standard operating procedures Develop and report on daily, weekly, monthly KPIs to stakeholders.
  • Maintain existing systems, including SQL queries, and tools as new products are rolled out Innovate on behalf of the customer as the business scales
  • A passion for developing best-in-class customer delivery experience.
  • 3 to 5 years of demonstrated transportation, program management and/or business management experience.
  • Excellent Microsoft Office skills, including strong working knowledge of Excel
  • Intermediate SQL skills.
  • Excellent written and verbal communication skills. Ability to simplify complex topics for broad audiences.
  • Team player with proven ability to work with cross-functional teams in various locations.
  • A track record of problem solving and creativity in finding/designing new solutions and innovative methods, using software systems and the desire to create and build new processes.
  • Ability to handle multiple competing priorities and projects in a fast-paced environment.
  • Bachelor's Degree (or equivalent).
  • Experience with large databases
  • 2 years of professional experience in quantitative analytics or business intelligence.
To follow up with any questions, please contact Asmita or Tarushi  at 408-907-6421/ 408-907-6403

 If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients. 

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.