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Support Specialist I : 19-05025
Ref No.: 19-05025
Category: Technical Support & Customer Service
Location: Las Vegas, Nevada
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

Primary Skills: Tech Support, Troubleshooting, Windows 7/8 or 10
Duration: 03 Months
Contract Type: W2 Only
 
Job Summary:
Performs problem determination and resolution and records all trouble situations reported to I.T. Provides basic training to Support Technicians and users. Responsible for providing first level support functions on all platforms including but not limited to: AS/400, PCs, Telephony, Enterprise Networks, NT Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance, and audio and video systems. This position is part of Las Vegas Regional IT and will involve working at any of the 6 Las Vegas properties.
 
Essential Job Functions:
  • Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
  • Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users
  • Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users requests, systems backups, printing, routing, and other duties.
  • Maintain the latest procedures and documentation for all platforms.
  • Perform intermediate technical tasks on all platforms.
  • Use the help desk log to track and close all client/user calls/problems reported to I. T.
  • Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
  • Provide one-on-one training for Support Technicians and clients/users.
  • Monitor and report system performance issues as necessary.
  • Participate in department driven projects.
  • Maintain the confidential nature of matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management.
  • Maintain a log of all system downtime and report all extended downtime to the supervisor and/or manager.
  • Perform all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
  • Maintain property technical asset inventory.
  To follow up with any questions, please contact Hanzala at 408-512-2457.
 
If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
 
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.