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Ref No.: 19-04955
Category: Technical Support & Customer Service
Location: Sunnyvale, California
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

Primary Skills: CRM, SAP, SFDC, ERP, Outlook, Word, Excel, ISO 13485, 21 CFR 820
Duration: Long Term
Contract Type: W2 Only

Skill/Job Requirements:
  • High school diploma or equivalent and minimum of two years’ experience in a fast-paced customer service, call center, or order management role within a high technology manufacturing environment.
  • CRM/SAP, SFDC and ERP experience.
  • Superior written and verbal communication skills.
  • Calm under pressure, can excell and thrive in a high-volume, continuously changing, fast-paced environment.
  • Knowledge and understanding of phone, email, chat, and social media platforms utilized in contact centers.
  • Detail oriented, organized, with demonstrated ability to multi-task and shift priorities quickly, while maintaining control under limited supervision.
  • Service-minded team player with a positive attitude and strong work ethic.
  • Strong attention to detail and understanding of revenue recognition requirements.
  • Intermediate to advanced knowledge of Microsoft programs like Outlook, Word, and Excel.
  • Willingness to work various shifts and days, including weekends and holidays, as the business needs.
  • Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820.
    To follow up with any questions, please contact Vaibhav at 408-512-2355
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Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.