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Sales Support and Order Management Specialist : 19-04853
Ref No.: 19-04853
Category: Technical Support & Customer Service
Location: Cambridge, Massachusetts

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

Primary Skills: Experienced in oracle, or SAP,proficient in Outlook, Word, Excel
Duration: 6 Months   
Contract Type: W2 Only

Responsibility / Job Description:

The go-to person for internal and external customers. To handle enquiries on pre-sales and post-sales process.

Job Qualifications

  • Generate and deliver accurate sales quote
  • Coordinate the submission of non-standard discount requests
  • Facilitate the submission of product evaluation orders
  • Manage asset transfers
  • Enter and review orders in Client's online order portal as needed
  • Ensure on time booking of all order types
  • Review sales order packets for completeness and accuracy
  • Interface between sales and manufacturing on shipment schedules and deliveries
  • Timely and efficient processing of Letters of Credit to include any and all amendments
  • Provide timely order status and tracking information.
  • Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing purchase order requirements.
  • Ensure orders adhere to documented Company policies and SOX procedures
  • Facilitate RMA submission per RMA policy guidelines and follow-up with partner until completion.
  • Provides quarter and month end support as needed to achieve corporate goals.
  • Answer internal/external customer questions on sales process and order requirements
  • Bachelor's degree preferred or relevant 2+ years of job experience.
  • Proven ability to provide exceptional high end customer service.
  • Enjoys working in a fast paced environment.
  • Must be able to multi-task and work under pressure.
  • Multi-lingual capabilities preferred.
  • Ability to solve problems and meet daily challenges.
  • Extremely proficient in Outlook, Word, Excel, Power Point.
  • Enterprise ERP and CRM user experience, such as Oracle, or SAP, preferred.

      To follow up with any questions, please contact Darshana at 408-907-6411

If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients. 

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.