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Manager for Data Quality Assurance : 19-04446
Ref No.: 19-04446
Category: Quality Assurance and Testing
Location: Woodland Hills, California
 "Women Back to Work is partnering with Farmers Insurance in Woodland Hills, CA to host their inaugural Returnship for those looking to return to the workforce. The WBW Farmers Returnship program is open to women who have a gap in their work history due to caring for a loved one, raising a child, or other voluntary reasons.  If you have at least 4 years of professional experience and have been out of the paid workforce for at least one year, we welcome you to apply. You will have the chance to upgrade your skills, build your experience and make valuable connections during this Returnship.”

Job Summary:
Manages the QA for analytical data, customer master data, enterprise operational data staging and financial data functions; Manages data certifications and on-going data reconciliations to ensure data quality. Plans and controls day to day project activities and budgets; Implements IT governance; Manages customer relationships, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for multiple projects / programs, including risk, quality, change management, schedule, and financial management; Accountable for work development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Monitors and manages achievement of SLA with suppliers and ISP; Coordinates communication, escalation, and financial impact management, when SLAs are not met.

Essential Job Functions:
  • Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures.
  • Works with business unit to define critical business needs and arranges appropriate resources.
  • Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers.
  • Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level.
  • Is responsible for project level planning, monitoring and reporting on project performance.
  • Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews.
  • Liaisons with the Application Architecture team, ISP, third parties, as necessary.
  • Performs as the team lead / supervisor, where assigned.
  • Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management.
  • Is responsible for the delivery of multiple projects / programs to the business including risk, quality, and change management, system dependency touch points, schedule and financial management.
  • Monitors and manages achievement of SLAs with suppliers and ISP, as they pertain to his/her respective area(s); Coordinates communication, escalation, and financial impact management, when SLAs are not met.
  • Defines and executes strategic and continuous improvement roadmaps to improve the quality, efficiency and pace of delivery.
  • Is responsible for QA Governance and stewardship of the governing principles.

Education Requirements: High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experience.

Experience Requirements: Level III: 5 years in an IT environment, including 2 years in a managerial role or 1 year as a Program Manager II.

Special Skill Requirement:
  • IT experience in managing QA for a large enterprise.
  • Familiarity with the testing approaches for data functions (analytical data, customer master data, ODS and financial data).
  • Experience with Agile testing methodologies and waterfall testing methodologies
  • Experience managing Defects and Triage processes with ability to describe and manage the impact to business.
  • Experience in defining and executing continuous improvement roadmaps to improve efficiency and pace of delivery.
  • Ability to define and execute strategic roadmaps to improve QA and Data Quality functions.
  • Ability to develop and execute certification processes to ensure the right level of data quality is being managed across the enterprise.
  • Knowledge of testing automation framework, tools, development and maintenance
  • Excellent oral and written communication skills with technical and non-technical audience.
  • Excellent time management, planning and project management skills.
  • Experience in managing budget, delivery schedule, risks, and change
  • Familiarity with Client ALM / QC.
  • Farmers or other insurance experience is preferred.
  • Data warehousing experience and data management technology skills are preferred
  • May require occasional traveling.
  • Excellent written and oral communication skills in local language.
If this job interests you and you are looking to return to work after a hiatus, please apply with your updated resume. Or if you have questions about this position, feel free to call 408-907-2246 to speak to Shabana, our dedicated Women Back to Work recruiter. 

If you are a Returner and can't find a position that is a good fit, please send your resume to wbw@akraya.com and we'll get to work finding something that is a match for your skillset.