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Software Support Engineer : 19-05278
Ref No.: 19-05278
Category: Software Engineering
Location: Irving, Texas
Primary Skills: Software Support, Fluent in Japanese, Troubleshooting &Technical Support
Duration: 06+ Months (Contract to Hire)             
Contract Type: W2 Only

Position Overview:
The Associate Software Support Engineer will analyzes software issues and provides technical resolutions to Japanese customers such as field engineers, system engineers, and product support personnel who are diagnosing, troubleshooting, and debugging complex computer systems with software products.  Develop and Maintain physical and virtual testing environments. Design and develop an internal application to use in US and Japan.
Essential Duties and Responsibilities:
  • 40% Diagnose and troubleshoot technical issues of software products – willing to train.
  • 30% Suggest and provide solutions to improve technical support productivity.
  • 20% Design, develop and maintain internal/external systems.
  • 10% Other tasks:
  • Lead and contribute to team discussions such as support review meetings, etc.
  • Assist with bug investigation or build reproducible case.
  • Help Japanese team in setting up test environment, resolving build issues etc. – willing to train.
  • Must have excellent communication to articulate details and discuss matters with others and in meetings.
  • Must be fluent in Japanese and proficient in English to support clients in Japan
  • Requires excellent analytical skills and problem-solving skills.
  • Must have a minimum of 4 years in design, develop and maintaining internal/external systems.
  • Education:  Bachelor's degree in computer science or related IT majors.
  • Experience: Experience in technical support, development or quality assurance is a plus.
  • Certifications, Licenses, etc: Oracle OCA/OCP, AWS, AZURE related certifications are plus.
Specialized Knowledge and Skills:
  • Language Skills: Fluent in Japanese is essential and Proficient in English is essential to support clients in Japan
  • Computer and/or Technical Skills: Must have basic computer related Trouble Shooting skills.
  • Ability to work on routine technical problems interfacing directly with customers.
  • Ability to learn new technologies and corresponding software architecture quickly.
The following hands-on experience and knowledge are a plus:
  • ORACLE Database as DBA and SQL programming.
  • UNIX, Linux and Windows Server administration and troubleshooting.
  • Python, Go, Ruby, SQL, PL/SQL , JDBC and Web programming with RDBMS.
       To follow up with any questions, please contact Shashank at 408-512-2427
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).
If this position is not quite what you're looking for, visit and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.
Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.