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Business Process Analyst
Ref No.: 17-04575
Location: Palo Alto, California
Primary Skills: Analytics, Salesforce, business operations
Duration:  6+ Months (possible extension)
Location: Palo Alto, CA
Contract: Only W2, no C2C


Requirements:
  • Help drive continuous improvement in how Partner Operations manages problems identified in the environment. Build business cases for improvements, lead resolutions, monitor and report on impacts of improvements.
  • Analyze existing operational practices and develop business requirements and prioritization for future improvements. Gather, justify, prioritize and drive implementation of improvements.
  • Track, monitor and assist with incoming escalations/exceptions, support critical to business operational activities via case management.
  • Work cross-functionally with global teams to resolve issues, understand the business and data challenges, and respond to program escalation and exception requests.
Qualifications:
  • 4+ years of relevant industry experience
  • Must possess excellent analytical skills and good follow up skills to complete tasks as scheduled
  • Ability to initiate process improvement plans and drive for change
  • Project management experience would be an added advantage
  • Previous experience with Salesforce.com
  • Advance Excel, PPT & Word Skills.

Please apply directly with your updated resume and call @408-512-2358.