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Sr. Support Engineer : 18-00070
Ref No.: 18-00070
Location: Sunnyvale, California
Primary Skills : Linux-based scripting, Python.
Duration : 6+ months Contract possible extension
Location : Sunnyvale, CA
Tax Term : W2 only

Client is seeking a highly motivated support engineer to join our data collection team.

Primary Responsibilities :
  • Support data collection projects including setup and verification of all system components, trouble-shooting during set-up and live sessions, ensure data integrity and upload, and document best practices
  • Test new software builds, releases, and improvements for a variety of products
  • Collaborate with other Support Engineers over data collection setup, upload and metrics reporting tasks and processes
  • Apply knowledge of wireless and networking technologies, mobile devices, and quality assurance practices to ensure that connected devices meet all target requirements
  • Write, read, run, and enhance scripts in collaboration with Software teams
  • Perform regular data uploads and provide feedback to teams to drive high quality performance through all phases of data collection
  • Set up and test prototype devices per data collection tool requirements with Hardware and Software teams
  • Be the primary point of contact for Hardware and Software teams for technical troubleshooting and incorporating enhancements to the prototype devices
  • Examine processes and available tool sets to ensure the most accurate results
  • Act with a high level of professionalism, integrity, and discretion in handling confidential information
Required Skills :
  • Bachelor’s degree or equivalent work experience
  • At least two years of scripting experience (or other Linux-based scripting), including writing new scripts and enhancing existing scripts
  • Demonstrable knowledge of Python
  • At least two years of experience with basic shell commands
Preferred Skills : 
  • Experience working with Hardware teams for setting up, testing and troubleshooting prototype devices
  • Experience configuring, deploying and testing software updates including ability to identify issues and escalate to development as appropriate
  • Knowledge of audio signal quality measures
  • Demonstrated ability to browse file systems and diagnose errors using log files
  • Proven track record of using data to analyze issues, make decisions, and generate various solutions
  • Knowledge of LANs, routers, IP assignment, DHCP
  • Hands-on experience with all aspects of data collections
  • Experience with speech and language data collection
  • Strong ability and methodology to troubleshoot and identify the root cause of issues
  • Excellent communication and interpersonal skills
  • Exceptional attention to detail, ability to follow through, and strong organizational skills
  • Able to work occasional nights and weekends

Please apply directly with your updated resume or call Charudatta at # 408-907-3210