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Risk Mgmt Reps: 18-00022
Ref No.: 18-00022
Location: Reno, Nevada
 
Primary Skills: Fraud / Risk
Duration: 7+ Months
Contract Type: W2 only
 
The Risk Analyst II will partner with Sr. Risk Analysts while also suggesting feedback and helping support other risk analysts on the team.

 
Primary Responsibilities
  • Works directly with customers to resolve fraud issues and handles merchant phone escalations with medium complexity from less experienced team members
  • Handles any questions or escalations on suspected fraud from other BUs.
  • Partner across the business to educate agents on fraud processes, procedures, and how to handle fraud cases.
  • Escalates infrequently and only for the most complex, unknown issues.
  • Allowed discretion in waiving specific company policies regarding pricing, payments and-timing.
  • May work in a Quality Analyst role in any BU when the business need arises and permits.
  • Works more difficult and complex fraud cases that come into the group. Assist with other cases as needed and identifies additional areas to focus on based on data and emerging trends.
  • Provides data and analysis to support the optimization of fraud detection and prevention rules.
 Qualifications
  • Two to four years’ experience in risk mitigation within the payments industry
  • A skill for identifying the behaviors and signs of risky transactions or accounts
  • The capability to think through risk cases and apply sound and timely judgment
  • Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
  • Deep understanding of the different fraud exploits that effect the team on a daily/monthly basis
 Please apply directly with updated resume or call at: 408-512-2360