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Card Implementation & Service Advisor : 17-02724
Ref No.: 17-02724
Location: Tempe, Arizona
Primary Skills : Credit Card, New account implementation, customer service
Duration : 7+ Months
Contract Type : W2 only
 

Responsibilities :
  • Responsible for analytical and support functions that facilitate Credit Card product implementations.
  • Review enrollment documentation and service specifications for accuracy and compliance.
  • Will work closely with Sales, Product Management and others in coordinating the Credit Card client onboarding implementation.
  • Provide daily assistance and credit card operational support for internal partners and external customers including but not limited to opening new Business card accounts, closing card accounts, account maintenance, cardholder issues, research, and reporting.
  • Assist team with monitoring, tracking and reporting performance results, coordinate task assignments and daily team huddles.
  • Support Business Credit Card Operations/Implementation Manager as assigned
Skill Level :
  • Minimally 3+ year’s customer service with business credit card operations.
Preferred candidates :
  • 1+ years’ experience with credit card new account implementation and account servicing experience.
  • 1+ years’ experience operational accounting, daily settlement and reconciliation.
Complexity :
  • Managing multiple priorities to meet changing needs of internal and external customers.
  • Directly interface with Clients to ensure successful Business Credit Card program onboarding/implementation process.
  • Manage/resolve issues during the onboarding process to ensure a high level of client satisfaction.
  • Ability to collaborate effectively across departments including member of Client Advisory Services and the lending teams.
  • Requires complex problem solving and analytical skills.
  • Position will assist client with decisions as to best solution to implement Business CC program for client.

    Please apply directly with your updated resume and contact Randhir at : 408-907-2970