Albin Engineering Services, Inc. (www.aesi.com) is looking for an Customer Success Manager for one of our premier Fortune 500 clients in Boise, ID. As our employee, you qualify for our full benefit package.

Responsibilities:
The Customer Success Manager (CSM) is a critical role for enabling customer success. The CSM is responsible for owning and nurturing the customer relationship and ensuring customer success with the Service provided. He/she manages assigned customers, maintaining high levels of customer satisfaction, and handling all operational tasks for their assigned customers.

Job Description:

• Monitor email and respond to sales and customer assistance requests
• Helping prospective customers through the sales funnel
• Verify Purchase Orders and payments; follow-up with customers as needed
• Review customer orders; contact customers to get details/clarification
• Review customer success surveys / feedback; reach out as needed
• Log status of customer orders in sales tool

Job Requirements:

• Bachelor's degree in marketing communications/business/technical field, advanced degree a plus.

• 3+ years in account management
  5+ years in customer service or support role is preferred.

• Experience in providing solutions to Customer, preferably for a technology product/service
• Demonstrated experience with customer engagement
• Excellent written and verbal communication skills
• Good attention to detail, able to multi-task and stay organized
• Strong MS Outlook skills including spreadsheets and the ability to learn new software quickly.