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After Sales Product Support Representative
Ref No.: 17-01229
Location: Grand Rapids, Michigan
EG has a great short term, tentative 16 week, 1st shift opportunity to work as an After Sales Product Support Representive with a 140 year old floor and carpet cleaning solutions company in Walker, MI. The After Sales Product Support Representive positions will be located in the Walker. If you meet the below requirements, please apply today at!

Position: After Sales Product Support Representive
Pay: TBD
Type: Tentative 16 week assignment

EG Workforce Solutions is one of the fastest growing workforce solutions organizations in North America. We deliver game-changing initiatives.
EG has over 50 years of experience Helping People Succeed. We offer competitive benefits, weekly pay, and holiday pay.

  • Keying orders
  • Ability to work with spreadsheets and Microsoft programs such as Excel and Word proficiently.
  • Provide Service Center support including answering inbound technical support calls and assist accordingly
  • Ability to gain expertise on replacement parts and parts inventory management
  • Process and manage orders from the Service Center and/or Distributors
  • Assist Service Center and Distributors with policies, pricing and product availability
  • Monitor out of stock parts and resolve parts shortage issues with the parts distribution team
  • Resolve consumer complaints using consumer satisfaction as well as the financial impact on the company
  • Verify and process warranty claims
  • Conducts Service Center audits
  • Responsible for tracking and reporting key department metrics
  • Proactively communicate product changes such as discontinued parts
  • Act as a backup to other After Sales Product Support Representives
  • This description is not meant to be all-inclusive
  • Must be highly organized
  • Perform work as assigned by leader or supervisor in a timely manner.
  • Strong Customer Service skills
  • 4 Year Degree or a combination of work and school experience
  • Must have good attendance.
  • Read, write and speak fluent English
  • Experience in a sales role or Supply Chain Degree
  • Must have reliable transportation, this company is not near public transportation.
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