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Service Technician
Ref No.: 18-01345
Location: Battle Creek, Michigan
EG Workforce Solutions is looking for a Service Technician at a local Battle Creek Company in the Fort Custer Area. The schedule is 7:00am - 3:30pm and the pay is $18.00/hr.

Position Summary:
The Service Technician is responsible for providing field service support and consultation to ROSLER customers. This role will install and start-up new equipment, and rebuild and commission existing equipment in a safe, efficient, and timely manner. The position will advise and provide the best technical solutions to solve customer issues.

Essential Functions:
Safety
  • Follows all Company & Customer safety policies and procedures and works in a responsible manner so as not to create a health and safety hazard to oneself or others.
  • Wears the required Personal Protective Equipment (PPE), as designated by Company & Customer.

Quality
  • Maintains a quality mind-set at all times to ensure a best-in-class product and unsurpassed customer satisfaction.

Customer-Focus
  • Delivers a world-class experience for our customers by bringing passion, dedication, and integrity to the job every day.
  • Interfaces regularly with customers for the service of equipment; demonstrates technical and functional expertise and responds to customers' requests and concerns in a positive and timely manner.

Business Operations
  • Performs the installation and start-up of equipment; inspects assembled equipment to ensure for proper installation.
  • Inspects all operating parts to ensure proper operation within expected tolerances.
  • Repairs and rebuilds equipment either on-site or in-house, as necessary; troubleshoots for mechanical and electrical problems.
  • Performs routine maintenance on the equipment and assists in establishing preventative maintenance schedules with the customer.
  • Determines tools and equipment required to perform the scope of the job.
  • Communicates and interacts with internal and external project representatives during field projects; collaborates with colleagues to exchange information, such as technical findings.
  • Responds to customer calls (on-site, on-line, or telephonic) in a timely, professional, and positive manner.
  • Provides timely, detailed, and accurate reports on service performed, product performance, and warranty liabilities to Company expense, and time allocation.
  • Completes the service report following each customer call to include accurate documentation of time, materials, and driving log.
  • Demonstrates safety consciousness in equipment handling and electrical procedures, and the unique situations encountered at diverse work sites; follows all Customer safety guidelines and requirements.
  • Completes equipment check-off list, inspects new equipment, and prepares for outbound shipment.
  • Assists with equipment set-up or modifications for shop run-off.
  • Assists manufacturing with equipment assembly and wiring, as assigned.
  • Provides customers with information on product improvements; proactively connects customer with parts requests to aftermarket sales.
  • Delivers value by promoting additional products and services to assist the customer and build a value-based positive partnership.
  • Makes revisions to drawings to illustrate on-site changes.
  • Submits product improvement and cost savings suggestions to Management.
  • Records labor hours and material(s) for each job, per department procedure and requirements.
Non-Essential Functions:
  • Maintains a neat, orderly, and organized work area at all times.
  • Performs other related duties, as assigned.
  • May be temporarily rotated to other positions within and outside of home department in order to meet production needs.
Job Specifications:
Education & Experience
  • Associate's Degree in Science, Engineering, Technology, or other related skills trade discipline is required.
  • Minimum of 2-years of experience in a mechanical/technical role.
  • Experience with evaluating and servicing electrical distribution or control systems is preferred.
  • Experience with relay logic wiring is preferred.
  • Basic welding skills is preferred.
Knowledge, Skills & Abilities
  • Excellent attention to detail in all aspects of assigned work.
  • Ability to deliver technical solutions to customers with a high degree of professionalism.
  • Strong analytical and troubleshooting skills of mechanical systems.
  • Must be organized, detail oriented, and able to think through designs completely.
  • Ability to read and understand mechanical drawings and schematics, and do redlines.
  • Excellent written and verbal communication skills, and customer relations skills.
  • Familiarity with machine shop equipment; ability to use most hand tools.
  • Must be a self-starter, team player, work well with others, and have a positive attitude.
  • Must have the ability to prioritize, multi-task and meet deadlines; ability to work under pressure.
  • Demonstrated experience with Microsoft Office applications.
  • Must have a Chauffeurs license, medical card, and the ability to obtain a Passport.
  • Must have the flexibility to travel up 80% of the time.
Physical Requirements:
  • Occasionally required to use hands and fingers to handle, feel or operate equipment, tools or controls, and reach with hands and arms.
  • Frequently required to talk and hear; frequently required to stand and walk.
  • Frequently required to climb, balance, stoop, kneel, crouch, bend, twist, and crawl.
  • Occasionally required to lift, push, pull and/or move up to 50 pounds.
  • Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Occasionally subject to loud noise and, at times, noise level may require the employee to shout in order to be heard above ambient noise level.

If you are interested, please apply at www.egnow.com!