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Member Service Representative
Ref No.: 18-00091
Location: Albion, Michigan
EG has a great trial hire opportunity for a Member Service Representative at Blue Ox Credit Union in Albion, MI; $10.00-10.50/hr. Must be able to work 40 hours a week with alternating Saturday's. 

Summary: The Member Service Representative will be responsible for providing exceptional customer service to members and potential members, as well as efficient and accurate transaction processing.

Duties:
  • The Member Service Representative maintains member account information on a computer system and maintains the highest level of confidentiality with all information obtained.
  • Answer member inquiries and refer members to the proper service area for issues or needs that cannot be resolved or met at the teller line.
  • Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
  • Identifies cross-sell opportunities and cross-sells service to members regarding Credit Union products and promotions.
  • Assists members with opening and closing accounts, accept retain and/or commercial deposits, process checking and savings account withdrawals, answers questions about products and services and resolves problems that are within their authority to resolve.
  • Refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Actively cross-sell products and services to members to achieve or exceed all established sales goals and assist in meeting department goals.
  • Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
Qualifications:
  • Six months of similar or related experience.
  • Must be able to pass a credit check. 
  • High school education or GED.
  • Competence with computers, telephone, 10-key calculator, and other office machinery.
  • Excellent customer service skills, attentiveness, information retention, tact, diplomacy in dealing with both members and employees.
  • Strong communication and organizational skills
  • Detail oriented, high degree of accuracy
  • Ability to work in a fast-paced environment and under pressure as needed.
  • Need to be flexible to work in the Albion, Coldwater or Battle Creek location if needed.
If this sounds like your next job, email resume to barb.bailey@eg-us.com or apply at egnow.com