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The Receptionist is responsible for providing administrative support services for internal and external customers. In this role, the Receptionist will answer inquiries and obtain information for internal and external customers, visitors, and other interested parties. This position serves as the first-line professional face and voice of the organization. Essential Functions: Safety • Follows all Company safety policies and procedures and works in a responsible manner so as not to create a health and safety hazard to oneself or others. • Wears the required Personal Protective Equipment (PPE), as designated by area/department. Quality • Maintains a quality mind-set at all times to ensure a best-in-class product and unsurpassed customer satisfaction. Customer-Focus • Delivers a world-class experience for our customers by bringing passion, dedication, and integrity to the job every day. Business Operations • Welcomes visitors by greeting them kindly and professionally, in-person or on the telephone.
• Serves as the Company "gatekeeper” by screening calls, discerning the nature and purpose of the visit, and contacting the appropriate employee(s) or department. • Directs visitors and customers by maintaining a current employee and department directory. • Maintains a safe and clean reception area by complying with procedures, rules, and applicable regulations; maintains security by following procedures relative to checking in/out all visitors. • Performs communication support tasks such as proofreading, transcribing handwritten information, developing email correspondence for internal and external distribution, and responds to sensitive and confidential documents. • Collects, sorts, distributes, and prepares mail and courier deliveries; accepts and signs for deliveries; accepts and distributes faxes to the respective recipient(s). • Maintains conference and meeting room schedules and prepares the rooms to ensure seating, refreshments, and cleanliness of the rooms meets standard requirements and expectations. • Schedules and ensures for the timely delivery of visitor meals and soft drinks. • Maintains and ensures ample inventory of food, soft drinks, utensils, office supplies, etc., within the kitchen and conference rooms. • Schedules and confirms all approved Company related travel. • Maintains a neat and orderly filing system and maintains the confidentiality of all documents. Non-Essential Functions: • Maintains a neat, orderly, and organized work area at all times. • Performs other related duties, as assigned. • May be temporarily rotated to other positions within and outside of home department in order to meet production needs. Job Specifications:
Education & Experience • Associate's Degree in Business or a related field is preferred.
• Minimum of 2-years of experience within an administrative support role is required. Knowledge, Skills & Abilities • Excellent attention to detail in all aspects of assigned work. • Ability to maintain the highest level of confidentiality in daily contact with sensitive business intelligence, financial, and protected health information is required. • Strong organizational skills including effective archival abilities. • Demonstrated ability to exhibit a positive personal image when dealing with the public and internal and external customers, and the community. • Ability to communicate effectively in written and verbal forms. • Positive, collaborative, and effective interpersonal skills. • Demonstrated experience with Microsoft Office applications. • Demonstrated positive customer service skills with both internal and
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