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Field Service Technicians
Ref No.: 17-02251
Location: Williamston, Michigan
 SUMMARY: Responsible for technical service and customer support for blow molding machinery, including repair and maintenance on equipment and training of the customer by performing the following duties.
 
ESSENTIAL  DUTIES  AND  RESPONSIBILITIES   include  the  following.   Other duties may be assigned.
 
LEVEL I:
Provides technical assistance to customer by repairs or replaces failed components; installs retrofit parts and devices on blow molding equipment.
 
Reviews mechanical, electrical, hydraulic, and pneumatic schematics to identify malfunction.
 
Inspects equipment and components for proper function.
 
Adjusts parts and devices and control instruments using various hand tools and instruments.
 
Assists Production, Application, and Engineering as required.
 
Completes field service report outlining work performed, furnishing Customer management and customer with copies.
 
Travels to USA and international locations sixty to seventy percent (60-70%) of the time to service, train, and supply technical support.
 
Supports Customer's products and services to ensure customer satisfaction.
 
 
LEVEL II:
 
Responsible for the start-up and commissioning of blowmolding equipment.
 
Repairs  or  replaces  failed  components.     Installs  retrofit  parts  and  devices  on  blow molding equipment.
 
Provides service as required to insure that blow molding equipment is meeting requirements as specified by manufacturer.
 
Performs field modifications, rebuilds, and upgrades existing blowmolding equipment.
 
Provides training to Customers, Customer employees, and others pertaining to machine operation, safety, and minor repair.
 
Receives and initiates customer calls by phone and provides electrical/electronic problem solving assistance.
 
Analyzes customer's requirements to determine extent of service support needed.
 
Reviews mechanical, electrical, hydraulic, and pneumatic schematics to identify malfunction.
 
Inspects equipment and components for proper function.
 
Adjusts parts and devices and control instruments using various hand tooling and instruments.
 
Assists Production or Application as required. Assists Engineering, as needed as a project assistant.
Performs diagnostics in hydraulic and mechanical areas.
 
Completes field service report outlining work performed, furnishing Customer management and customer with copies.
 
Assists customer with analysis of or rebuilds upgrades of existing blow molding equipment.
 
Travels to USA and international locations sixty to seventy percent (60-70%) of the time to service, train, and supply technical support.
 
Supports Customer's products and services to insure customer satisfaction.
 
 
 
 
LEVEL III:
 
Responsible for the start-up and commissioning of blow molding equipment.
 
Receives and initiates customer calls by phone and provides electrical/electronic problem solving techniques.
 
Reviews mechanical, electrical, hydraulic, and pneumatic schematics to identify malfunction.
 
Inspects components for proper function.
 
Adjusts parts and devices and control instruments using various hand tooling and instruments.
 
Repairs or replaces failed components. Installs special functional and structural parts on blow molding equipment.
 
Provides service as required to insure that blow molding equipment is meeting requirements as specified manufacturer.
 
Provides training to customers, Customer employees, and other pertaining to machine operation, safety, and minor repair.
 
Assists Production or Application as required. Assists Engineering, as needed as a project assistant.
Troubleshooting regarding problems, projects, and analyzes customer's requirements to determine extent of service needed.
 
Performs diagnostics in hydraulic and mechanical areas.
 
Completes field service report outlining work performed, furnishing Customer management and customer with copies.
 
Assists customer with analysis of or rebuilds upgrades of existing blow molding equipment.
 
Travels to USA and international locations sixty to seventy percent (60-70%) of the time to service, train, and supply technical support.
 
Supports Customer's products and services to insure customer satisfaction.

 
 
Performs field modifications, rebuilds upgrades, and existing blow molding equipment.
 
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE:
 
LEVEL I: Minimum Associate's degree (AA) or equivalent from two (2) year college or technical school; or ideally, a technical degree in a relevant field from a four (4) year college. Or minimum two (2) to three (3) years experience in blow molding or related experience in a relevant area; or equivalent combination of education and experience.
 
LEVEL II: Minimum three (3) years experience in set-up, operation and servicing of Customer blow molding machines, or minimum five (5) years related experience with blow molding machines in general. Good skills in processing and troubleshooting and repair of mechanical, electrical, pneumatic and hydraulic systems.
 
LEVEL III: Minimum five (5) to seven (7) years experience in set-up, operation and servicing of Customer blow molding machines, or minimum of seven (7) to ten (10) years related experience with blow molding machines in general. Superior skills in processing and troubleshooting, and repair of mechanical, electrical, pneumatic and hydraulic systems.