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SalesForce BSA (Service Cloud, Apttus)
Ref No.: 17-00268
Location: San Jose, California
Position Type:Contract
Start Date: 07/03/2017
  • Good knowledge of functions and processes of different business units in large fortune 500 companies (includes Sales & Services, R&D)
  • Knowledge of SFDC Apttus and/or Service Cloud is highly desirable
  • Ability to critically evaluate business needs, identify opportunities for improvement and decompose high-level information into detailed requirements
  • Proficient in major business processes like CRM and in building a solution top-down
  • Demonstrated ability to interact and collaborate with key functional business users and ability to guide users towards "Best Practices”
  • Perform detailed analysis of business requirements and document the business process flows
  • Create and maintain the Functional Specs documentation and work collaboratively with the team to test and deploy the system changes
  • Ability to manage and own quality of deliverables to business users
  • Experience with SDLC process (Software Development Life Cycle) including application development, testing, deployment, operations, documentation
  • Minimum 3 years experience with Salesforce Service Cloud Module is required. As a Service Cloud SFDC BSA/Consultant, the person should have driven or played an integral role in a minimum of 4-5 different Service Cloud implementations, of not less than 6 months each
  • certification desired but not required
  • Ability and willingness to work with a global IT team, including other BSA's, Developers, QA and Project Management
  • Detail-oriented, organized, self-motivated and a great team player with excellent interpersonal skills
  • Expert in handling crucial conversations with the customer coupled with good negotiation and conflict-resolution skills
  • Excellent communication and problem solving skills, with a "try until you succeed” attitude