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Salesforce Admin
Ref No.: 17-00063
Location: Carlsbad, California
Position Type:Contract
Start Date: 02/27/2017
Job Description
This role is designed to provide system administration & technical support to drive CRM solutions.Reporting to the Enterprise Application Services, Sales Force Manager the successful individual will be responsible for providing accurate solutions and recommendations to the user community regarding urgent requests and mid-level projects. As well as being responsible for maintaining the functional areas of data integrity and object management; troubleshooting daily requests/issues of the system along with training end users globally on all processes.

The role

  • Support the maintenance of the CRM structure in  User Roles, Security, Permissions profiles and Territory Alignment, Workflow rules, Process/dialogs and troubleshooting.
  • Ensuring data integrity and ongoing facilitation of data cleansing as needed via various means, including but not limited to utilizing native CRM tools such as merges and de-duplication tools, as well as creating views/reports as needed for staff review.
  • Responsible for day-to-day system administration duties, participating in application enhancement,application development, and maintenance within the Salesforce application Perform systematic CRM updates as needed including bulk edits, record reassignments, back-end updates, etc. to ensure CRM information is kept current Maintain training and knowledge of new product features, as they are launched with SFDC new product releases.
  • Maintain system metrics to track trends in usage and data integrity.
  • Play a role in CRM support issues surrounding security roles, record access, user accounts, team management and access as it relates to SFDC.
  • Expected to work as a full-standing member of global sales operations team and provide frequent input and insight into commercial discussions.
  • administrator to drive business solutions within the instanceDeliver rapid resolution to business challenges and technical issues; identify and implement application solutions, enhancements and system integrations Serve as a CRM project

Skills/Experience Required
  • Bachelor's Degree, associate degree or equivalent CRM experience
  • Excellent communication skills, both written and oral, and the ability to work effectively across global teams and multiple functions
  • Experience answering technical queries and dealing with often frustrated users
  • Understanding of databases and customer relationship management tools required
  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism
  • Excellent analytical, process design and problem solving skills
  • General knowledge of sales principles and/or experience dealing with a remote sales force a plus; training experience a plus.
  • Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively