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ETL App Support Analyst
Ref No.: 16-00143
Location: Columbus, Ohio
Position Type:Right to Hire
Experience Level: 5 Years
Start Date / End Date: 10/24/2016 to 05/31/2017
Job Description:
  • As a Production Support Analyst, you will be responsible for supporting Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives.
  • Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.
  • The role also involves engaging and partnering with AD teams, and various platform owners like TD, ETL, BI, Hadoop, etc. and also interfacing with executive and Sr. management with Root Cause Analysis (RCA) and remediation actions.

Roles and responsibilities:
  • End-to-end Incident and Problem resolution for responsible LOBs.
  • Responsible to ensure that the applications met their required service levels
  • Responsible to support process improvements to continuously improve the stability and performance of the applications.
  • Identify system bottlenecks and opportunities for processing improvements
  • Application wellness
  • Prioritize workload, provide timely and accurate resolutions.
  • Perform in-depth research and identify sources of production issues.
  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Coordinate and work with the global production support team
  • Application Monitoring, Application Tuning
  • Lead and/or Manage production support team to deliver the services

  • Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience.
  • Professional experience in the field of information and technology.
  • Experience in Data Management.
  • Experience in SQL debugging skills.
  • Experience in developing and designing of ETL methodology for supporting data transformations using Informatica Power Center, Ab Initio, or other ETL tools
  • Experience with UNIX scripting.
  • Have experience in people management (Preferred).